Return and Refund Policy

At Bagsfactory, we supply bags for wholesale orders. Please review this policy before placing an order.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges only when:

• The product has a manufacturing defect.

• We have sent an incorrect product that does not match your confirmed order.

We do not accept returns or exchanges for a change of mind, incorrect selection by the customer, or products that remain unsold.

2. Mandatory Unboxing Video

A complete, clear, and continuous unboxing video is required to support a return or exchange request.

The video must:

• Begin before the shipping package is opened and clearly show the sealed package and shipping label.

• Show the entire opening process without cuts, pauses, or edits.

• Clearly show the products received and the manufacturing defect or incorrect items being reported.

Please retain the original packaging and shipping labels until your request is resolved. Requests without a complete unboxing video will not qualify under this policy, subject to applicable law.

3. How to Submit a Request

Contact Bagsfactory promptly after receiving your order and provide:

• Your order number or invoice number.

• A description of the manufacturing defect or incorrect product.

• The complete unboxing video.

• Clear photographs of the affected products and packaging.

Send your request to [Insert Bagsfactory contact email or WhatsApp number].

4. Review and Return Approval

All requests are subject to review and verification. If your request is approved, we will provide instructions for returning the affected products.

Please do not return products without prior approval. Items must remain unused, unwashed, and unaltered, with their original packaging and tags where supplied. Use reasonably necessary to identify a defect will not, by itself, disqualify an otherwise valid claim.

For wholesale orders, returns or exchanges apply only to the affected products verified as defective or incorrectly supplied.

5. Exchanges and Replacements

For approved claims, we will arrange a replacement with the correct product or an equivalent product agreed upon with you, subject to availability.

Bagsfactory will cover reasonable return and replacement shipping costs for verified manufacturing defects or incorrect products sent by us. Return arrangements must be agreed with us in advance.

6. Refunds

If a replacement is unavailable or we agree to resolve an approved claim through a refund, we will refund the amount paid for the affected products, together with any applicable shipping charges agreed as part of the resolution.

Refunds will be initiated after the returned products have been received and inspected, unless we confirm that a return is unnecessary. We will confirm the refund amount and expected processing time when your claim is approved.

Refunds will be issued to the original payment method where possible. For cash-on-delivery orders, we will arrange a bank transfer or another agreed refund method. The time taken for funds to appear depends on your bank or payment provider.

7. Exclusions

This policy does not cover:

• Damage caused by misuse, improper storage, washing, or normal wear and tear.

• Products altered or customized after delivery by the customer or a third party.

• Differences that fall within specifications or tolerances agreed upon before purchase.

• Products correctly supplied according to your confirmed order that you no longer want.

8. Contact Us

For return, exchange, or refund requests, contact:

Bagsfactory
Email: lucienzaid@gmail.com
WhatsApp / Phone: 9654138254

This policy does not limit any rights or remedies that cannot be excluded under applicable law.